Protecting Online Sellers with Verifiable Photo Evidence
The Problem: Fraudulent Claims and Shipping Disputes
Selling online comes with real risk.
A customer places an order. You carefully pack the item — in perfect condition — and ship it out.
Days later, you get a message:
“The item arrived damaged.”
“I never received it.”
“It’s not what I ordered.”
They open a dispute, and suddenly, you’re facing a chargeback or refund — and you have no reliable way to prove your side of the story.
Unfortunately, these types of false claims are increasingly common on e-commerce platforms, peer-to-peer marketplaces, and social selling apps.
Use Cases for
Online Sellers
Small Businesses & E-commerce Stores:
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Record outgoing shipments to protect against “item not as described” or “damaged on arrival” disputes.
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Keep internal records of inventory and product condition.
Marketplace Sellers (eBay, Etsy, Facebook Marketplace, Vinted, etc.):
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Prove that an item was authentic, intact, and properly packaged.
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Reduce risk of dishonest buyer claims and fraudulent returns.
High-Value or One-of-a-Kind Item Sales:
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Take video evidence of the item’s condition and serial numbers before shipment.
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Share verified files with buyers to build trust and avoid issues.
How to Use Witnessed
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Open the Witnessed mobile app, snap verified photos before shipping.
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Files are certified and stored securely, with no way to alter or backdate.
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Share a secure link with buyers or marketplaces during disputes.
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Use our API/SDK to integrate directly with your e-commerce or fulfillment system.
Don't Just Ship It - Prove It.
Whether you're selling handmade goods, electronics, collectibles, or clothing, Witnessed gives you the confidence and protection that standard photos can’t. Stop disputes before they start — with verifiable evidence that stands up.
The Solution: Verifiable, Tamper-Proof Photo Documentation with Witnessed
Witnessed protects online sellers by allowing you to capture verifiable photos of items before shipping — creating trusted, timestamped evidence of what was sent, when, and in what condition.
With Witnessed, you can:
Take time and location-verified photo of each item as it's packed.
Document the condition, quantity and packaging before it leaves your hands.
Resolve disputes and chargebacks faster with objective proof.
Protect your reputation and revenue from bad actors or false claims.
Each image is digitally signed and locked with metadata proving it was captured on a specific device, at a specific time and location — and hasn’t been altered.